Refund Policy

Product Returns and Exchanges (India)

• 3-Day Return Window: If there is an issue with the product, you can request a return within 3 days of delivery for a full refund. After 3 days we don’t take return or exchange request.
• COD Exchanges: COD orders can only be exchanged for damaged or defective items. Unboxing videos are helpful.
• Shipping Damage Reporting:
• Note external damage on the delivery receipt.
• Email photos for internal damage.
• Unboxing video recommended for concealed damage.
• Refund/store credit within 7 business days if a replacement isn't available.
• Items must be returned in original packaging.
• Items above Rs. 12,000 are replaced, not returned, if damaged in transit.
• Refunds within 7 business days of receiving the returned item.
• Express shipping fees are non-refundable.
• A 3% transaction fee is deducted from refunds.
• EMI orders receive store credit only.
• Artgatha reserves the right to accept or decline returns/exchanges.
• Customers may ask to pay return shipping in some cases.